Thai Airways Worldwide Public Firm Restricted (THAI) has opened a Buyer Care Centre to help passengers affected by the extreme flooding that occurred between 26 and 30 September 2026. The floods disrupted THAI’s operations, leading to flight delays, cancellations, and baggage backlogs. The centre, situated at Constructing 3, First Ground, THAI Headquarters on Vibhavadi Rangsit Street, Bangkok, will initially function from 13:00 to 16:00 on 16 October and from 17 October onwards, it is going to be open each day from 8:30 to 16:00, together with weekends.
Passengers looking for compensation for flight disruptions are suggested to carry identification paperwork, equivalent to a nationwide ID card or passport, together with their E-ticket quantity or boarding cross, baggage tag quantity, and any supporting paperwork for bills incurred as a result of delays or cancellations. Moreover, THAI affords a web-based submission possibility for compensation claims through their web site.
THAI has expressed its honest apologies for the inconvenience triggered and appreciates the understanding and continued belief of its passengers. The airline emphasises its dedication to addressing the wants of these affected and guaranteeing the safety of passengers’ rights.
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